01792 410 400
pentrehafod@hwbmail.net
Hwb | Edunet
Pentrehafod School Pentrehafod School
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    • Home Learning Policy
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    • Students with Disabilities
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    • Safeguarding and Protecting You – We Care
    • Health and Safety
    • Sex Education and Relationships Policy
  • Community
    • Community Links
    • Ethnic Minority Achievement Unit (EMAU)
    • Welsh Baccalaureate
      • What is the Welsh Baccalaureate?
      • Individual Project
      • Essential and Employability Skills
      • Enterprise and Employability Challenge
      • Global Citizenship Challenge
      • Community Challenge
  • Contact
  • Our School
    • Students’ Welcome
    • Headteacher’s Welcome
    • About Us
    • Admissions Policy
    • Being Welsh and the Welsh Language
    • Equal Opportunities
    • The School Day
    • Rights Respecting School
    • Committee Structure
    • Eco Schools
    • Lunchtime Arrangements
    • Healthy Schools
    • Term Dates 2017/2018
    • The Speech and Language Facility (STF)
    • Sporting Activities
    • 2017 – 18 EIG PDG
  • Student Parliament
    • Student Parliament
    • Careers Guidance and Advice
    • Our Futures
  • Parents
    • KS3 (Y7, Y8 & Y9) National Reading and Numeracy Tests
    • Admissions Policy
    • School Uniform
    • Charges and Remissions Policy
    • Child Protection – Safeguarding Our Students
    • Complaints Procedure
    • Home Learning Policy
    • More Able and Talented Pupils (MAAT)
    • Organising Our Students for Learning
    • Religious Education
    • Sporting Activities
    • Term Dates 2017/2018
    • Students with Disabilities
    • Supporting Students with Additional Learning Needs
    • The School Day
    • Health and Safety
    • Reporting
    • eSafety
  • Well-being
    • Child Protection – Safeguarding Our Students
    • Careers Guidance and Advice
    • Safeguarding and Protecting You – We Care
    • Health and Safety
    • Sex Education and Relationships Policy
  • Community
    • Community Links
    • Ethnic Minority Achievement Unit (EMAU)
    • Welsh Baccalaureate
      • What is the Welsh Baccalaureate?
      • Individual Project
      • Essential and Employability Skills
      • Enterprise and Employability Challenge
      • Global Citizenship Challenge
      • Community Challenge
  • Contact

Complaints Procedure

  • Home
  • Complaints Procedure

In accordance with whole school standards, Framework Act 1998 and the Education Act 2002, Pentrehafod School has established a formal complaints procedure which follows the guidance provided by the National Assembly for Wales in Circular No. 03/2004.

Following this guidance, Pentrehafod School has established a three stage complaints procedure.

Stage 1    Complaint raised with (and resolved) by the first recipient within School – Mr A Barrett, School Business and Finance Director.

Stage 2    Matter referred to the Headteacher for investigation, decision and resolution.

Stage 3    Matter referred to the Governing Body for decision and resolution.

The Governors and staff at Pentrehafod  School believe this procedure will ensure that complaints can be properly heard and if well founded, addressed in an appropriate and timely fashion.
A full copy of the complaints procedure is available upon request.

 

Menu

  • Our School
    • Students’ Welcome
    • Headteacher’s Welcome
    • About Us
    • Admissions Policy
    • Being Welsh and the Welsh Language
    • Equal Opportunities
    • The School Day
    • Rights Respecting School
    • Committee Structure
    • Eco Schools
    • Lunchtime Arrangements
    • Healthy Schools
    • Term Dates 2017/2018
    • The Speech and Language Facility (STF)
    • Sporting Activities
    • 2017 – 18 EIG PDG
  • Student Parliament
    • Student Parliament
    • Careers Guidance and Advice
    • Our Futures
  • Parents
    • KS3 (Y7, Y8 & Y9) National Reading and Numeracy Tests
    • Admissions Policy
    • School Uniform
    • Charges and Remissions Policy
    • Child Protection – Safeguarding Our Students
    • Complaints Procedure
    • Home Learning Policy
    • More Able and Talented Pupils (MAAT)
    • Organising Our Students for Learning
    • Religious Education
    • Sporting Activities
    • Term Dates 2017/2018
    • Students with Disabilities
    • Supporting Students with Additional Learning Needs
    • The School Day
    • Health and Safety
    • Reporting
    • eSafety
  • Well-being
    • Child Protection – Safeguarding Our Students
    • Careers Guidance and Advice
    • Safeguarding and Protecting You – We Care
    • Health and Safety
    • Sex Education and Relationships Policy
  • Community
    • Community Links
    • Ethnic Minority Achievement Unit (EMAU)
    • Welsh Baccalaureate
      • What is the Welsh Baccalaureate?
      • Individual Project
      • Essential and Employability Skills
      • Enterprise and Employability Challenge
      • Global Citizenship Challenge
      • Community Challenge
  • Contact
Pentrehafod School, Pentremawr Road, Hafod, Swansea SA1 2NN
01792 410 400
pentrehafod@hwbmail.net
Hwb | Edunet

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