01792 410 400
pentrehafod@hwbmail.net
Hwb | Edunet
1Pentrehafod School
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      • Welcome to the Community
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      • Study Skills
      • Empathy Lab
      • Extra-Curricular Timetable Summer Term 2021
    • COVID-19
      • Behaviour Policy during COVID-19 Pandemic
      • Remote Learning – Accessing HWB & Teams (including translations)
    • Information
      • Pentrehafod Admissions Prospectus 2021-2022
      • Parents’ and carers’ guide to secondary school for children aged 11 to 14
      • Term dates 2021/22
      • Specialist Teaching Facility (STF)
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      • Science & Technology
      • Year 8 Options Booklet – Spring 2022
    • About Us
      • Headteacher’s Welcome
      • Students’ Welcome
      • Contact
    • Transition
      • Welcome to Transition
      • Pentrehafod Admissions Prospectus 2021-2022
      • Pentrehafod School Promo Video
      • Summer Programme
      • Getting Around (Transition)
      • Student Messages
      • FAQs (Transition)
      • Translated Admission Information Booklets
    • Examinations
      • Centre Determined Grades
    • Translations
      • Arabic (العربية)
      • Dari (دری)
      • Farsi (فارسی)
      • Kurdish Sorani (Kurdiya Soranî)
      • Mandarin (中國官話)
      • Polish (Polskie)
      • Romanian (Română)
      • Russian (русский)
      • Spanish (Español)
      • Urdu (اردو)
    • Empathy Lab
      • Empathy First Day Poem
      • Empathy Charter
    • Community Facilities
      • Welcome to the Community
      • Community Facilities
      • Pentrehafod School Alumni
      • Swimming Facilities
    • Students
      • Student Parliament
      • Online Safety
      • Your concerns
      • Pentrehafod’s Pupil Attendance & Well-Being (PAWB)
      • Careers Advice & Guidance
        • Year 11 – Future Careers
      • More Able & Talented (MAT) Pupils
      • Health & Wellbeing
      • Study Skills
      • Empathy Lab
      • Extra-Curricular Timetable Summer Term 2021
    • COVID-19
      • Behaviour Policy during COVID-19 Pandemic
      • Remote Learning – Accessing HWB & Teams (including translations)
    • Information
      • Pentrehafod Admissions Prospectus 2021-2022
      • Parents’ and carers’ guide to secondary school for children aged 11 to 14
      • Term dates 2021/22
      • Specialist Teaching Facility (STF)
      • Additional Learning Needs (ALN)
      • Policies
      • School Meals
      • Safeguarding
      • Exchange Counselling Service
      • Yr Athrofa: Professional Learning Partnership (APLP)
      • Board of Governors
    • Curriculum
      • Curriculum Policy
      • English
      • Mathematics & Numeracy
      • ICT & Digital Competency
      • Expressive Arts
      • Humanities
      • Skills, Citizenship & Wellbeing
      • Languages (Welsh & Spanish)
      • Science & Technology
      • Year 8 Options Booklet – Spring 2022
    • About Us
      • Headteacher’s Welcome
      • Students’ Welcome
      • Contact
    • Transition
      • Welcome to Transition
      • Pentrehafod Admissions Prospectus 2021-2022
      • Pentrehafod School Promo Video
      • Summer Programme
      • Getting Around (Transition)
      • Student Messages
      • FAQs (Transition)
      • Translated Admission Information Booklets
    • Examinations
      • Centre Determined Grades
    • Translations
      • Arabic (العربية)
      • Dari (دری)
      • Farsi (فارسی)
      • Kurdish Sorani (Kurdiya Soranî)
      • Mandarin (中國官話)
      • Polish (Polskie)
      • Romanian (Română)
      • Russian (русский)
      • Spanish (Español)
      • Urdu (اردو)
    • Empathy Lab
      • Empathy First Day Poem
      • Empathy Charter

    Complaints Procedure

    • Home
    • Complaints Procedure

    In accordance with whole school standards, Framework Act 1998 and the Education Act 2002, Pentrehafod School has established a formal complaints procedure which follows the guidance provided by the National Assembly for Wales in Circular No. 03/2004.

    Following this guidance, Pentrehafod School has established a three stage complaints procedure.

    Stage 1    Complaint raised with the first recipient within school – Mr A Barrett, School Business and Finance Director (email: PentrehafoD@hwbcymru.net)

    Stage 2    Matter referred to the Headteacher for investigation, decision and resolution.

    Stage 3    Matter referred to the Governing Body for decision and resolution.

    The Governors and staff at Pentrehafod  School believe this procedure will ensure that complaints can be properly heard and if well founded, addressed in an appropriate and timely fashion.
    A full copy of the complaints procedure is available upon request.

     

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    Pentrehafod School, Pentremawr Road, Hafod, Swansea SA1 2NN
    01792 410 400
    pentrehafod@hwbmail.net
    Hwb | Edunet

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