In accordance with whole school standards, Framework Act 1998 and the Education Act 2002, Pentrehafod School has established a formal complaints procedure which follows the guidance provided by the National Assembly for Wales in Circular No. 03/2004.
Following this guidance, Pentrehafod School has established a three stage complaints procedure.
Stage 1 Complaint raised with the first recipient within school – Mr A Barrett, School Business and Finance Director (email: PentrehafoD@hwbcymru.net)
Stage 2 Matter referred to the Headteacher for investigation, decision and resolution.
Stage 3 Matter referred to the Governing Body for decision and resolution.
The Governors and staff at Pentrehafod School believe this procedure will ensure that complaints can be properly heard and if well founded, addressed in an appropriate and timely fashion.
A full copy of the complaints procedure is available upon request.