Accessing Microsoft Teams – Hints and Tips

Dear Parent/Carer

While the vast majority of pupils have now accessed lessons through Microsoft Teams, a small number of pupils have encountered some technical issues. The majority of these problems can be solved by ensuring that all devices’ operating systems and apps are up to date.

If using laptop, please ensure that you have the latest versions of Microsoft Teams and Google Chrome installed.

If using an Apple device (iPhone, iPad etc), please ensure that students are accessing HWB via Google Chrome (icon on the right in the picture below) rather than the default Safari browser (icon on the left).

Similarly, with Android devices please ensure that students are using the latest version of Google Chrome.